Shipping policy
Shipping Policy
Last updated: August 2026
Domestic Shipping Only
Craft Hour ships within Australia only. We do not offer international shipping at this time.
Shipping Costs
Shipping is included in the price of all products. There are no additional shipping charges at checkout.
Estimated Delivery Times
Delivery times are estimates only and may vary depending on your location and circumstances outside our control (such as Australia Post delays or public holidays).
- Perth metro: 2–4 business days
- Eastern states (NSW, VIC, QLD, SA): 5–8 business days
- Regional and remote areas, NT, TAS: 7–10+ business days
We are based in Western Australia, so please allow additional time if you are located on the east coast or in a remote area.
Subscription Boxes
All subscription boxes are dispatched on the first Monday of every month, regardless of when your subscription was purchased.
To receive a box in the current month's dispatch, your subscription must be active by 11:59 PM (AWST) on the Sunday immediately before the first Monday of that month. Subscriptions placed on or after dispatch day will receive their first box the following month.
You will receive a dispatch confirmation email with tracking details (where available) once your box has been sent. Delivery timeframes above apply from the dispatch date.
Tracking
Where tracking is available, tracking details will be included in your dispatch confirmation email.
Lost or Delayed Parcels
If your order has not arrived within 10 business days of your estimated delivery window, please contact us at crafthour@outlook.com and we will investigate with our shipping provider.
Nothing in this policy limits your rights under the Australian Consumer Law.